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Hello,

I am experiencing an issue with my backup system. Backups run normally for about 3-4 days, but then an error occurs, and the backup stops. After restarting the system, everything works fine, but the issue repeats after a few days. All system and software updates have been completed, but the problem persists.

The error message displayed is: Job has failed unexpectedly Error: Managed session be2c40b2-5ce6-40ee-bf83-f8c4dbd74b82 has failed. JobId: 7718e3f2-a680-40be-8f4f-68179fda8

The NAS and the location are functioning properly, and there are no network disruptions. Backups were running smoothly at first, but after the mentioned period, the error starts appearing.

I have attached screenshots of the error for your reference.

I would greatly appreciate any advice or suggestions on how to resolve this issue.

Thank you for your help.

 

 

Hi there,

is this issue since installation, or since a few days - nothing has changed?

As i can see in your screenshots - you are running v12.1 - can you check if this issue with the latest version v12.2 occurs also? Pre v12.2 a lot of criticla CVEs are in place.

Also, please ta​​​​​​ke a look in %ProgramData%\Veeam\Backup\JOBNAME - here you can see more details in the log. This can maybe help to solve your problem.

Best, Markus

 

 
 

 

 

Needing more info ​@bencaha . Are you using Veeam Backup to backup a physical Windows computer with Veeam Agent? Or, are you using Veeam Agent for a Windows VM? Or, are you using only a Veeam Backup Job?

The first thing to do is look at your Job log (location provided by Markus above) to see if anything more detailed/definitive shows there. And, I’m guessing here, but if your Job works for a few days, thens stops, it may be Veeam services on the backed up computer may be stopped. So a reboot of that machine (assuming it’s the backed up machine you reboot and not Veeam) would temporarily resolve the issue. Though, it is only a bandaid fix. If indeed your Veeam services are stopped and thus the cause for the failure/error, you would need to figure out why Veeam services stop. 

If you use an A/V solution, have you added file/folder exclusions per Veeam? https://www.veeam.com/kb1999

Another potential issue could be Windows UAC or firewall disrupting backups. If none of those suggestions help, I recommend contacting Veeam Support to help you resolve your backup issue.

Best.

Hi there,

is this issue since installation, or since a few days - nothing has changed?

As i can see in your screenshots - you are running v12.1 - can you check if this issue with the latest version v12.2 occurs also? Pre v12.2 a lot of criticla CVEs are in place.

Also, please ta​​​​​​ke a look in %ProgramData%\Veeam\Backup\JOBNAME - here you can see more details in the log. This can maybe help to solve your problem.

Best, Markus

 

 
 

 

 

Hello,

I have version 12.2.0.334, which should be one of the newer ones.

Here are the last lines from the log:

r11/17/2024 18:04:34.482] <51> Info (3) Job event 'ready2finish' was disposed. Session: 'ef614107-f916-46a1-ae38-30b3935812f3'.
017.11.2024 18:04:34.482] <51> Info (3) Job event 'finished' was disposed. Session: 'ef614107-f916-46a1-ae38-30b3935812f3'.
017.11.2024 18:04:34.483] <51> Info (3) Job process lock was disposed.
w17.11.2024 18:04:34.483] <51> Info (3) Job process lock was disposed.
w11/17/2024 18:04:34.484] <51> Info (3) lCJobLogsManager] Cannot find quota. JobId : 7718e3f2-a680-40be-8f4f-68179fda878d.

Looks like there is a problem with the quota, which is strange there is plenty of space on the NAS.

hallo ​@bencaha ,

I also experienced the same thing, has the problem been resolved? and how was the problem resolved
thanks

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