Hi ​@Shaokat did not get you from where you want to change your email address please elaborate more ?

Hi ​@Shaokat,
i think ​@safiya or ​@Madi.Cristil can help with this.
I think you have already a new profile (with new corporate mail) under my.veeam.com ?

Hi ​@Dynamic ​@Shaokat

I recently changed company and currently have a profile linked to my email address which was before my X employer.

My Veeam ID and details were associated with my business email address at my former company.

Before leaving, I sent an email to the address below

For further assistance, please contact vmce@veeam.com and within a few hours, I received a response from the Veeam team.

They clearly mentioned that once I left my company, I could email them after my last working day, and they would transfer my credentails and data to my Hotmail/Gmail account.

I found this process to be smooth and straightforward.

Currently, I can access the portal with my credentials and view my VMCE certification and other details.

However, I am unable to lock cases with Veeam Support. For this, I need to upgrade my current account to a business email address.

He is not talking about certification he is referring to the community site.  That is where ​@Madi.Cristil or ​@safiya can help.

right thank you ​@Chris.Childerhose 

​@Shaokat Just messaged you. Please check DM!