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Missing Restore Points for Departed User


Userlevel 4

Hello,

We have a user who has left the company, and their last backup on VBM365 is from 25/01. The issue is that we don't have any restore points, even though we have a retention policy of 7 years.

What do you think could be the problem?

Thank you.

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Best answer by Mildur 18 May 2024, 18:11

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2 comments

Userlevel 7
Badge +12

I assume you started the restore with right click on the backup job?
Right click on backup job only shows backups from objects which are still processed by this backup job. A deleted user is not processed anymore.

You can still restore data from deleted M365 users. But you must start the restore with right click on the Organization.

https://helpcenter.veeam.com/docs/vbo365/guide/vbo_exploring_single_organization.html?ver=70


Best,

Fabian

Userlevel 4

Hello,

Thank you, Fabian, for your response.

I confirm that I initiated the restore by right-clicking on the organization.

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