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File does not exist. Failed to open storage for read access. Failed to restore file from local backups

  • 4 October 2022
  • 6 comments
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Hi All,

 

I trust everyone is doing well. Please assist one of our Backup Copy is not running due to the below error.

 

File does not exist: [********.vib].Failed to open storage for read access[******.vib]. Failed to restore file from local backups. Agent failed to process method (DataTransfer.RestoreText).

 

Thanks in advance. :)

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Best answer by BrianNgcobo17 5 October 2022, 09:24

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Userlevel 7
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My first question would be was anything deleted on the repository as it seems that Veeam is trying to piece together the backup chain but there are missing VIB (Incremental) files?

Also is there a backup job running when the Backup Copy job is trying to run?  This can lock the files so they need to be scheduled apart.

Also check the logs - C:\ProgramData\Veeam\Backup to see what they might say.

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Good morning Chris,

 

Much appreciated, the file is missing and it causing the error. I’ve escalated the issue to VEEAM Support.

 

Thanks a mil. :)

Userlevel 7
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Good morning Chris,

 

Much appreciated, the file is missing and it causing the error. I’ve escalated the issue to VEEAM Support.

 

Thanks a mil. :)

Glad to see you’ve got this sorted. The question is, was this accidentally or maliciously deleted, or have you got an issue with your underlying storage platform? What are you using for your storage and how do you access it? For example is it a Synology over SMB?

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You can check the ‘History’ section in the VBR console, might be able to shed some light on user’s actions

Userlevel 7
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Good morning Chris,

 

Much appreciated, the file is missing and it causing the error. I’ve escalated the issue to VEEAM Support.

 

Thanks a mil. :)

Not a problem glad I was able to help.  Be sure that you mark an answer to the post so others can see what helped you out in case they have similar issues. 😁

Hi Team,

 

I hope everyone doing good.

Please assist one of our backup job is getting below error.

Error: File does not exist. File: [4THQUARTER-41 - 192.168.147.41D2022-11-03T220045_1CC0.vib].
Failed to open storage for read access. Storage: [4THQUARTER-41 - 192.168.147.41D2022-11-03T220045_1CC0.vib].
Failed to download disk '0BA70EF1'.
Reconnectable protocol device was closed.
Failed to upload disk.
Agent failed to process method {DataTransfer.SyncDisk}.

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