Failed to stop service ‘VeeamRESTSvc'.

Hi ​@waqasali,

My question: Do you have an installation where VBR and the Enterprise Manager are on the same system?

In case yes, did you follow the path to (try to) upgrade Enterprise Manager first, then the VBR? This is the supported scenario.

Please simply try to reboot the server prior to installing the upgrade, this will definately stop the services (obviously). Please also make sure that all jobs are manually disabled prior to upgrading.

Take care!

Lukas

You can also always kill the service in task manager as well to continue.

Hi ​@lukas.k 

I rebooted twice and this is Veeam enterprise manager up-gradation even i also tryied to stop services by the below commands in powershell

Get-Service Veeam* | Stop-Service -Force

Get-Service Veeam* | Stop-Service
Get-Service Veeam* | Start-Service

-------------------------------------

1. Use PowerShell Stop and Disable all Veeam services on the VBR server:

Get-Service Veeam* | Stop-Service -Force -Verbose
Get-Service Veeam* | Set-Service -StartupType Disabled

AFTER THE MAINTENANCE

2. Use PowerShell Enable and Start all Veeam services:

Get-Service Veeam* | Set-Service -StartupType Automatic
Get-Service Veeam* | Start-Service -Verbose

it not affect and moreover i informed veeam support as well.

Hi ​@Chris.Childerhose 

i did but not impact

Did you run the installer with explicit local admin rights (right-click and run as admin)?

Did you make sure that all Veeam jobs are disabled prior to updating be prior to stopping services?

Basically Veeam should stop services with the installer itself as required. I recommend opening a Veeam support ticket what you already did, so let’s wait for their feedback in case the suggestions above do not make an impact.

If that is the case then I would contact Support as the installer as mentioned should stop the services and then start them again after upgrading.  Something is wrong on the system.

​@waqasali You seem to have checked (stopped) the wrong service. It should be VeeamRESTSvc, not VeeamBackupRESTSvc.

VeeamRESTSvc is for the Veeam Backup Enterprise Manager server, and VeeamBackupRESTSvc is for VBR.

thank you guys for your support and guidance as well.

Were you able to resolve this issue?  If so please ensure to mark whichever comment was the best answer to help you fix the problem.  If it was something you did yourself post the solution and you can mark that as the best answer if required.

Hello ,

How did you fix this issue? Please let me know. I am also facing the same issue. 

Thank you,

Srinivasa Reddy

Hi ​@Srinivasa Reddy 

you can stop the services by using commands. When services stop, you can retry.