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"Failed to delete '...' per retention policy." but the file does not exist

  • August 13, 2024
  • 10 comments
  • 936 views

  • Not a newbie anymore

Hello, when making a backup copy the following error comes up:

 

Failed to perform post-processing: Agent invoke failed with non retryable error.  

Failed to delete 'vm-1042.281cD2024-08-02T222720_EFBF.vbk' per retention policy     
 

However the backup does not exist in our cloud storage.

The backups from the 7 day retention are present but differently named.

 

Anybody know a solution?

Best answer by Andanet

Try a rescan of your storage and check for errors. 

As wrote Michael please add more info 

10 comments

MicoolPaul
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We’ll need more information here. What cloud storage are you using for starters?


Chris.Childerhose
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As per Michael what Cloud storage, what Veeam version, other details like retention settings, etc.

Please give us more information so we can try to assist.   Also check the logs here - C:\ProgramData\Veeam\Backup


Andanet
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  • Veeam Legend
  • Answer
  • August 13, 2024

Try a rescan of your storage and check for errors. 

As wrote Michael please add more info 


  • Author
  • Not a newbie anymore
  • August 14, 2024

The rescan seemed to have solved the case. Thank you for the answers!


Chris.Childerhose
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Great to hear you resolved it with a simple rescan.  👍


Andanet
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  • Veeam Legend
  • August 17, 2024

Hi @JCLN I'm happy to know the solution was very simple 😁


After upgrading to v12.2 I am having a similar issue as you guys. I will go ahead and re-scan my repository. 


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • November 1, 2024

After upgrading to v12.2 I am having a similar issue as you guys. I will go ahead and re-scan my repository. 

Let us know if that solves the issue or if you run in to anything else.


  • Comes here often
  • July 21, 2025

Hi,

I’m experiencing the same issue and have already tried running rscan, but the problem still persists.
Are there any additional steps I should check?

Thanks,
Epul


Chris.Childerhose
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Hi,

I’m experiencing the same issue and have already tried running rscan, but the problem still persists.
Are there any additional steps I should check?

Thanks,
Epul

Did you follow the solution as per the OP?  Can you post more information as requested?