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Error: Failed to perform authentication with the secondary password: the token is invalid

  • April 17, 2023
  • 8 comments
  • 1560 views
E
  • Ethan
  • Not a newbie anymore

env:

1、vbr11a、vspc6、backup server（win2022） with backup agent success。

2、upgrade to vbr12、vspc7。

3、backup server（2022） with bakcup agent failed。

4、no Capacity/Archive tier，just back up to vbr local disk.

5、Only two Servers（vbr + vspc）。

Best answer by Ethan

The key: migrate sql server to postgres sql.

configuration backup must encryption.

Chris.Childerhose
coolsport00
April M

8 comments

JMeixner
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  • JMeixner
  • On the path to Greatness
  • April 17, 2023

Hi @Ethan ,

do you have any specific error messages? Otherwise it is difficult to say anything to your problem….

 

Jochen (Joe) Meixner | Veeam Vanguard 2024 | Veeam Legend 2021 - 2024 | Veeam Certified Architect (VMCA) | X: @JoMeix | BlueSky: @jmeixner.bsky.social
Chris.Childerhose
wolff.mateus
dloseke
E
  • Ethan
  • Author
  • Not a newbie anymore
  • April 17, 2023

I upgrade management agent and backup agent for 2022, and backup failed.

Before update vbr & vspc, full backup done.

Here is error pic. And do you have any suggestions for error messages? I can follow your suggestions to find relevant information.

 

Chris.Childerhose
coolsport00
wolff.mateus
Chris.Childerhose
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You can check the backup logs here to see - C:\ProgramData\Veeam\Backup

There will be a folder with the job name and then the logs.

Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
wolff.mateus
dloseke
dloseke
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  • dloseke
  • Veeam Vanguard
  • April 17, 2023

The SPC gives some basic error messages but it looks like we need to gather logs from the server running the agent.

Derek M. Loseke, Senior Systems Engineer | Veeam Vanguard 2025 | Veeam Legend 2022-2024 | VMSP/VMTSP | VCP6-DCV | VSP/VTSP | CCNA | https://technotesanddadjokes.com | @dloseke
Chris.Childerhose
E
  • Ethan
  • Author
  • Not a newbie anymore
  • April 18, 2023

@Chris.Childerhose There is no job folder, here is the screenshot。

 

Chris.Childerhose
dloseke
Chris.Childerhose
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@Chris.Childerhose There is no job folder, here is the screenshot。

 

The logs will be somewhere in the second screenshot you posted.

Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
dloseke
E
  • Ethan
  • Author
  • Not a newbie anymore
  • Answer
  • April 24, 2023

The key: migrate sql server to postgres sql.

configuration backup must encryption.

Chris.Childerhose
dloseke
HangTen416
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  • HangTen416
  • Influencer
  • May 15, 2023

The key: migrate sql server to postgres sql.

configuration backup must encryption.

@Ethan Can you elaborate on this solution? Did you migrate from SQL to PostgreSQL during the v12 installation? Or did you have to migrate in order to fix the “Failed to perform authentication with the secondary password” error? Does the configuration backup encryption affect Agent backups?

VMCE2024 | VMCA2022
Chris.Childerhose
dloseke
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