Skip to main content
Answer

Backup Enterprise Manager account locked out

  • March 28, 2023
  • 5 comments
  • 456 views
S
Forum|alt.badge.img+1

Trying to migrate Enterprise Manager to a new Server. I stopped the Veeam services on the old server and disconnected it from the network. I installed the EM on the new server and pointed it to an old DB that was used by the old server. There was a dialogue window confirming that the DB was owned by the old EM server and that it would be transferred to the new EM server.

What happened next is that the the service account was getting locked out. So I had to roll back the changes. Good thing, I did not uninstall the EM from the old server per the instruction on https://www.veeam.com/kb1889 . Curious what happened here.

Best answer by Mildur

What happened next is that the the service account was getting locked out. 
 

 

Where was this user locked out? Windows?

Enterprise Manager couldn‘t login to the VBR server?

Credentials for connecting to the VBR server are encrypted with the machine key from the machine where the EM was installed. When you change the machine, the credentials cannot be read from the new machine. Therefore the password must be updated after the migration. Same for the keysets. They must be exported and imported.

 

Best,

Fabian

    coolsport00
    wolff.mateus
    Madi.Cristil

    5 comments

    dips
    Forum|alt.badge.img+7
    • dips
    • On the path to Greatness
    • March 28, 2023

    Have you checked the logs under: %programdata%\Veeam\Setup\Temp

    Dipen N. K. | IT Security Specialist | Veeam Legend 2022 - 2025 | Cyber Security Space VUG Leader
    wolff.mateus
    dloseke
    marco_s
    Forum|alt.badge.img+8
    • marco_s
    • On the path to Greatness
    • March 28, 2023

    It's always best to follow the KB to the letter! 😅

    Marco Sorrentino - Italy | System Engineer | VMCE & VMCA
    Scott
    wolff.mateus
    dloseke
    S
    Forum|alt.badge.img+1
    • spider32
    • Author
    • Influencer
    • March 28, 2023

    I did not see anything significant in the logs. 

    And yes, I know somebody going to tell me to follow the KB to the letter :-) 

    Appreciate the response, I will give it another try and let you guys know how it went.

     

    marco_s
    wolff.mateus
    dloseke
    Mildur
    Forum|alt.badge.img+12
    • Mildur
    • Influencer
    • Answer
    • March 29, 2023

    What happened next is that the the service account was getting locked out. 
     

     

    Where was this user locked out? Windows?

    Enterprise Manager couldn‘t login to the VBR server?

    Credentials for connecting to the VBR server are encrypted with the machine key from the machine where the EM was installed. When you change the machine, the credentials cannot be read from the new machine. Therefore the password must be updated after the migration. Same for the keysets. They must be exported and imported.

     

    Best,

    Fabian

    Senior Analyst, Product Management @ Veeam Software
    marco_s
    S
    Forum|alt.badge.img+1
    • spider32
    • Author
    • Influencer
    • March 30, 2023

    Thanks Fabian for your reply and I believe this was what caused the issue. Lesson learned, I should have created a new DB instead of pointing the new server to an old DB that belongs to the current EM.

     

     

     

     

    dloseke
    Terms & ConditionsAccessibility statement