Thanks. Is this the same Agent used by B&R or is this the standalone Agent. Are they the same?
Yeah...that's the standalone. Try looking in the VBR install location in C:\Program Files\Veeam\Backup
Hi, thanks for your help. I found C:\Program Files\Veeam\Backup and Replication\Backup\WinAgent\VeeamAgent.exe
is this the right file? Do I run this on the machine with the problem?
Hi, thanks for your help. I found C:\Program Files\Veeam\Backup and Replication\Backup\WinAgent\VeeamAgent.exe
is this the right file? Do I run this on the machine with the problem?
That might be the package. Try and see if not there should be another folder.
Hi, thanks for your help. I found C:\Program Files\Veeam\Backup and Replication\Backup\WinAgent\VeeamAgent.exe
is this the right file? Do I run this on the machine with the problem?
I think that’ll work; there’s another directory: C:\ProgramData\Veeam\Agents\vaw\Veeam_B&R_Endpoint_x64.msi I think you could use too.
Does anyone know of a way to completely uninstall all the Veeam components so I can reinstall from B&R? When I go into Windows Features and try to uninstall, it says it can’t find the msi file…
Try to install it manually then uninstall it
Unfortunately, since I’ve upgraded B&R, I no longer have access to the prior version of the Agent that I want to uninstall. Manually installing the newer version does not “upgrade” the old version, but rather installs the newer version along side the old. Very strange!
Do you have the ISO of the previous VBR version? Do you have the means to create a temporary Windows VM, then install the previous VBR version and then retrieve the Agent MSI in the directory shared above?
Thank you for your suggestion for re-running the prior version installers. I was able to get them by restoring a backup of the backup server! Thank goodness for backups!
Glad to hear you were able to get those file from backups! 
Glad to hear you solved the issue.
Hi, I was unable to update Agent a while back on one of my machines when I updated B&R. I recently updated B&R again and the same issue is happening. Does anyone know of a permanent fix to this issue? It seems to be only happening to this one machine as the other machines I backup are able to update Agent properly.
thank you!
Hi, I was unable to update Agent a while back on one of my machines when I updated B&R. I recently updated B&R again and the same issue is happening. Does anyone know of a permanent fix to this issue? It seems to be only happening to this one machine as the other machines I backup are able to update Agent properly.
thank you!
Not sure but at this point I might reach out to support to get a case going and figure it out.
This is the CE edition so I don’t think support is provided…
Yes, Support is still available for CE, but only at a ‘Best Effort’ scenario. If their load is too heavy, after a certain amount of days (7, I think?) if they’re unable to address your case, the case will be auto-closed. But, still worth a shot.
Thansk…I’ll update this thread if they provide a solution,
Hi, so no luck with support and I’ve tried to reinstall the same version of agent so I can uninstall and it won’t even allow me to install. Any other ideas?
Sorry...I’m outta suggestions Hammer.
I think at this point you will need to keep with support channel to see if you can resolve the issue. You can investigate registry and remove Veeam keys and other program files to see if that helps but at your own risk.
