Thanks. Is this the same Agent used by B&R or is this the standalone Agent. Are they the same?
Yeah...that's the standalone. Try looking in the VBR install location in C:\Program Files\Veeam\Backup
Hi, thanks for your help. I found C:\Program Files\Veeam\Backup and Replication\Backup\WinAgent\VeeamAgent.exe
is this the right file? Do I run this on the machine with the problem?
Hi, thanks for your help. I found C:\Program Files\Veeam\Backup and Replication\Backup\WinAgent\VeeamAgent.exe
is this the right file? Do I run this on the machine with the problem?
That might be the package. Try and see if not there should be another folder.
Hi, thanks for your help. I found C:\Program Files\Veeam\Backup and Replication\Backup\WinAgent\VeeamAgent.exe
is this the right file? Do I run this on the machine with the problem?
I think that’ll work; there’s another directory: C:\ProgramData\Veeam\Agents\vaw\Veeam_B&R_Endpoint_x64.msi I think you could use too.
Does anyone know of a way to completely uninstall all the Veeam components so I can reinstall from B&R? When I go into Windows Features and try to uninstall, it says it can’t find the msi file…
Try to install it manually then uninstall it
Unfortunately, since I’ve upgraded B&R, I no longer have access to the prior version of the Agent that I want to uninstall. Manually installing the newer version does not “upgrade” the old version, but rather installs the newer version along side the old. Very strange!
Do you have the ISO of the previous VBR version? Do you have the means to create a temporary Windows VM, then install the previous VBR version and then retrieve the Agent MSI in the directory shared above?
Thank you for your suggestion for re-running the prior version installers. I was able to get them by restoring a backup of the backup server! Thank goodness for backups!
Glad to hear you were able to get those file from backups! 
Glad to hear you solved the issue.
Hi, I was unable to update Agent a while back on one of my machines when I updated B&R. I recently updated B&R again and the same issue is happening. Does anyone know of a permanent fix to this issue? It seems to be only happening to this one machine as the other machines I backup are able to update Agent properly.
thank you!
Hi, I was unable to update Agent a while back on one of my machines when I updated B&R. I recently updated B&R again and the same issue is happening. Does anyone know of a permanent fix to this issue? It seems to be only happening to this one machine as the other machines I backup are able to update Agent properly.
thank you!
Not sure but at this point I might reach out to support to get a case going and figure it out.
This is the CE edition so I don’t think support is provided…
Yes, Support is still available for CE, but only at a ‘Best Effort’ scenario. If their load is too heavy, after a certain amount of days (7, I think?) if they’re unable to address your case, the case will be auto-closed. But, still worth a shot.
Thansk…I’ll update this thread if they provide a solution,
Hi, so no luck with support and I’ve tried to reinstall the same version of agent so I can uninstall and it won’t even allow me to install. Any other ideas?
Sorry...I’m outta suggestions Hammer.
I think at this point you will need to keep with support channel to see if you can resolve the issue. You can investigate registry and remove Veeam keys and other program files to see if that helps but at your own risk.
Hi, just curious to see if anyone has any ideas on how I can rectify this issue. I’ve tried Veeam support a few times, but the case keeps getting closed :(
Just to recap:
I am using B&R CE on a home lab to back up 6 physical Windows 11 machines. One of them is failing to update the installed Agent. The error I get is “Warning Unable to update backup agent: failed to connect to 192.168.1.63 Details: Failed to call RPC function 'PckgFind': Unknown property. “
I have tried to update a few times and get the same error each time. The PC still backs up fine, but I worry down the road when the most recent version of B&R no longer supports the old Agent. I have also tried to uninstall Agent both from the B&R console and also from the PC as well, but also not able to. When I try to do it from the PC, it says the file Veeam_B&R_Endpoint_x64.msi is missing. I have tried to point to that file in another location, but the uninstall fails with a blank dialog box. Seems like the Agent install on this machine is corrupted. Is there a way to uninstall the Agent completely so I can reinstall cleanly from scratch?
It appears since I originally installed the manager from the B&R console, I am unable to uninstall it from the PC even if I log in as Administrator. Unfortunately, when I try to upgrade from the console, I get the above error message.
After some googling, it sounds like there a registry key that Veeam support has that, when added, will allow one to uninstall a B&R installed Agent from the PC, but I’m not able to find what that key is.
Thank you again!
If support has the key you will need to keep trying them as users don't get those keys given. It is unfortunate but the only way to get this fixed.
Do you think if I removed that pc from my protection group and then re-added it that the console will reinstall the Agent from scratch? I’ve tried support 4 times and each time the case just gets canceled after a few days…
