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10:30:32 Calculating digests Error: Could not find file 'C:\Windows\TEMP\tmp171E.tmp'. Could not find file 'C:\Windows\TEMP\tmp171E.tmp'.

N
Userlevel 2

Hi,
Anyone can help with this error from a physical server backup?

“10:30:32    Calculating digests Error: Could not find file 'C:\Windows\TEMP\tmp171E.tmp'. Could not find file 'C:\Windows\TEMP\tmp171E.tmp'.  “

 

9 comments

MicoolPaul
Userlevel 7
Badge +20

Hi, does the server have enough physical disk space for Windows VSS? And, presuming there’s antivirus on the server, have you included the relevant AV exclusions?

Michael Paul - #VeeamLegend | #VeeamVanguard | Veeam Certified Architect | VMware vExpert | https://micoolpaul.com | Twitter: @MicoolPaul | Mastodon: @micoolpaul@masto.nu | Bluesky: @micoolpaul.bsky.social
N
Userlevel 2

Hi, does the server have enough physical disk space for Windows VSS? And, presuming there’s antivirus on the server, have you included the relevant AV exclusions?

Can you please explain what you mean by enough disk space for Windows VSS?
Currently, more than 50% of the disks are free.

What are the relevant AV exclusions please?

MicoolPaul
Userlevel 7
Badge +20

Hi,

 

AV Exclusions: https://www.veeam.com/kb1999

VSS should have more than 10% free per disk 🙂

 

I’d test pausing your AV and seeing if you continue to get this temp file issue

Michael Paul - #VeeamLegend | #VeeamVanguard | Veeam Certified Architect | VMware vExpert | https://micoolpaul.com | Twitter: @MicoolPaul | Mastodon: @micoolpaul@masto.nu | Bluesky: @micoolpaul.bsky.social
N
Userlevel 2

Hi,

 

AV Exclusions: https://www.veeam.com/kb1999

VSS should have more than 10% free per disk 🙂

 

I’d test pausing your AV and seeing if you continue to get this temp file issue

I tested with AV paused, still same error.

 

Chris.Childerhose
Userlevel 7
Badge +20

Are you using the latest version of the Agent software? Are you able to try running a full backup to see if that works?

Chris Childerhose - VMCA2022 | VMCE2023 | Veeam Vanguard 7* | Veeam Legend 3* | vExpert 5* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
N
Userlevel 2

Are you using the latest version of the Agent software? Are you able to try running a full backup to see if that works?

Yes the latest, full backup failed.

Chris.Childerhose
Userlevel 7
Badge +20

Are you using the latest version of the Agent software? Are you able to try running a full backup to see if that works?

Yes the latest, full backup failed.

I might suggest contacting support at this point.

Chris Childerhose - VMCA2022 | VMCE2023 | Veeam Vanguard 7* | Veeam Legend 3* | vExpert 5* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
Andanet
Userlevel 7
Badge +10

Hi, in my opinion this week error is due to a bad configuration of the Windows agent.

Probably from indexing to backup start that file was removed.

Windows\temp folder no need to get backupped. 

I try with the folder exclusion

https://helpcenter.veeam.com/docs/backup/agents/appendix_d_windows_computer_backup_filters.html?ver=120

Antonio D'Andrea | VCP6-DCV | VMCE 2021 | VMCA 2022 | VMTSP2023 | Veeam Legend 2023 | VUG Italy Leader | I want it written on my tombstone "Please start a restore to the last valid backup"
N
Userlevel 2

Hi, in my opinion this week error is due to a bad configuration of the Windows agent.

Probably from indexing to backup start that file was removed.

Windows\temp folder no need to get backupped. 

I try with the folder exclusion

https://helpcenter.veeam.com/docs/backup/agents/appendix_d_windows_computer_backup_filters.html?ver=120

Thanks for your contribution!
Our backup is full option, no need exclusion, and the other physical servers with same full backup are successfully backup without any issue, only this server has issue.

I opened a case about it, the support team is checking the logs and figuring out the root of the issue.

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