I have a user who is having issue logging in to the VEM Self-Service portal. We have added groups to have access and I have added myself to their group so I can test every now and then.
I can login just fine as a member of the group but he keeps getting Invalid username or password error. We are sure that his credentials are good since he is able to use them on other servers and applications so it is only in Self-service portal where he is getting the error. He cleared his browser’s cache and used other browser as well to no avail.
I looked at the Veeam.WebApp.log, these are the entries that I see for the user
Connecting to [ServerBEM] under [current account]. Selfrestore mode
Failed to create user context from authentication data. Data: [Username: domain\user,
Invalid username or password (System.Security.Authentication.InvalidCredentialException)
When I login as part of their group, this is what I see
Connecting to [ServerBEM] under [domain\myself]. Selfrestore mode:
Remote session opened. Internal service version: . Windows login mode
Seems like he is being logged in using his workstation’s current account but I asked him to do a share so we can use my workstation and browser and he is still unable to login.
What do you think is going on here? Thanks and always appreciate your feedbacks!
Best answer by AndanetView original