Dear Support,
We have encountered a backup problem and cannot perform any backup operation at present. Please see the attachment for details. Could you please help us?
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If the number you added to the subject of this post is a case number you will need to work with support as we don't provide tech support on the community. If you have more details on the errors or logs that you can post some may be able to help but not at the tech support level.
The last full backup was successful on 2023/10/24 Tue 5:14am – 5:23am, and the full backup has failed since then.
The policy is as follows.
```
kind: Policy
apiVersion: config.kio.kasten.io/v1alpha1
metadata:
name: sgcn-okd-backup
namespace: kasten-io
uid: 7cd01519-6c64-48ed-bc0a-b7bda4a1d55a
resourceVersion: "188459717"
generation: 34
creationTimestamp: 2023-08-14T06:43:10Z
managedFields:
- manager: Go-http-client
operation: Update
apiVersion: config.kio.kasten.io/v1alpha1
time: 2023-10-24T03:20:58Z
fieldsType: FieldsV1
fieldsV1:
f:spec:
.: {}
f:actions: {}
f:comment: {}
f:createdBy: {}
f:frequency: {}
f:lastModifyHash: {}
f:modifiedBy: {}
f:retention: {}
f:selector: {}
f:subFrequency: {}
f:status:
.: {}
f:hash: {}
f:specModifiedTime: {}
f:validation: {}
spec:
comment: tommy created
frequency: "@daily"
subFrequency:
minutes:
- 0
hours:
- 16
weekdays:
- 0
days:
- 1
months:
- 1
retention:
daily: 30
weekly: 4
monthly: 12
yearly: 1
selector:
matchExpressions:
- key: k10.kasten.io/appNamespace
operator: In
values:
- uat-wechat-api
- prod-wechat-api
- prod-wrms
- uat-swatch-club
- uat-contentful
- prod-contentful
- uat-csq
- prod-static-website
- uat-longines-ec
- uat-oms-gateway
- uat-cube-api
- tissot-uat
- uat-wrms
- prod-swatch-club
actions:
- action: backup
backupParameters:
filters:
excludeResources:
- name: nfs-claim2
resource: persistentvolumeclaims
- name: uat-longines-nfs-0
resource: persistentvolumeclaims
- name: uat-wechat-api-nfs-0
resource: persistentvolumeclaims
- name: prod-wechat-api-nfs-0
resource: persistentvolumeclaims
- name: uat-wrms-nfs-0
resource: persistentvolumeclaims
- name: uat-wrms-nfs-1
resource: persistentvolumeclaims
- name: prod-wrms-nfs-1
resource: persistentvolumeclaims
- name: prod-wrms-nfs-0
resource: persistentvolumeclaims
- name: prod-wechat-api-nfs-2
resource: persistentvolumeclaims
- name: uat-longines-nfs-1
resource: persistentvolumeclaims
ignoreExceptions: true
createdBy: tommy.chen@china-entercom.net
modifiedBy: tommy.chen@china-entercom.net
lastModifyHash: 3282800816
status:
validation: Success
hash: 3552023435
specModifiedTime: 2023-10-24T03:20:58Z
```
error return
```gitignore
cause:
cause:
cause:
ErrStatus:
code: 500
message: "etcdserver: request timed out"
metadata: {}
status: Failure
fields:
- name: cmName
value: k10-nslock.prod
file: kasten.io/k10/kio/nssync/nssync.go:98
function: kasten.io/k10/kio/nssync.(*Syncer).trylock
linenumber: 98
message: Unable to create config map
fields:
- name: ns
value: prod
file: kasten.io/k10/kio/exec/phases/phase/lock_namespace.go:40
function: kasten.io/k10/kio/exec/phases/phase.(*lockNamespacePhase).Run
linenumber: 40
message: Error attempting to lock namespace
message: Job failed to be executed
fields: a]
Occasional delay at night due to disk performance limitations has always existed, but in spite of the ETCD delay, it was normal for K10 full backup before October 24th. ETCD monitoring is back to normal, but k10 is still unable to perform backup tasks.
We've simplified the police so that only part of the resources of a namespace is backed up.
The k10 task remains in the "Snapshotting Application Components" state and cannot be completed, and no error is returned.
···
kind: Policy
apiVersion: config.kio.kasten.io/v1alpha1
metadata:
name: sgcn-okd-backup
namespace: kasten-io
uid: 7cd01519-6c64-48ed-bc0a-b7bda4a1d55a
resourceVersion: "195521091"
generation: 52
creationTimestamp: 2023-08-14T06:43:10Z
managedFields:
- manager: Go-http-client
operation: Update
apiVersion: config.kio.kasten.io/v1alpha1
time: 2023-10-30T10:07:35Z
fieldsType: FieldsV1
fieldsV1:
f:spec:
.: {}
f:actions: {}
f:comment: {}
f:createdBy: {}
f:frequency: {}
f:lastModifyHash: {}
f:modifiedBy: {}
f:retention: {}
f:selector: {}
f:subFrequency: {}
f:status:
.: {}
f:hash: {}
f:specModifiedTime: {}
f:validation: {}
spec:
comment: tommy created
frequency: "@daily"
subFrequency:
minutes:
- 0
hours:
- 16
weekdays:
- 0
days:
- 1
months:
- 1
retention:
daily: 30
weekly: 4
monthly: 12
yearly: 1
selector:
matchExpressions:
- key: k10.kasten.io/appNamespace
operator: In
values:
- uat-canvas
actions:
- action: backup
backupParameters:
filters:
includeResources:
- resource: deployments
- resource: cronjobs
- resource: configmaps
- resource: secrets
- resource: services
- resource: serviceaccounts
- resource: routes
- resource: ingresses
- resource: persistentvolumeclaims
- resource: statefulsets
excludeResources:
- name: nfs-claim2
resource: persistentvolumeclaims
- name: uat-longines-nfs-0
resource: persistentvolumeclaims
- name: uat-wechat-api-nfs-0
resource: persistentvolumeclaims
- name: prod-wechat-api-nfs-0
resource: persistentvolumeclaims
- name: uat-wrms-nfs-0
resource: persistentvolumeclaims
- name: uat-wrms-nfs-1
resource: persistentvolumeclaims
- name: prod-wrms-nfs-1
resource: persistentvolumeclaims
- name: prod-wrms-nfs-0
resource: persistentvolumeclaims
- name: prod-wechat-api-nfs-2
resource: persistentvolumeclaims
- name: uat-longines-nfs-1
resource: persistentvolumeclaims
ignoreExceptions: true
createdBy: tommy.chen@china-entercom.net
modifiedBy: kube:admin
lastModifyHash: 3511733280
status:
validation: Success
hash: 91868657
specModifiedTime: 2023-10-30T10:07:35Z
We find the history job is stuck for 1 week. We manually cancel the stuck actions then the new job is successful
We find the history job is stuck for 1 week. We manually cancel the stuck actions then the new job is successful
Glad to hear you were able to find the resolution.
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