![](https://uploads-eu-west-1.insided.com/veeam-en/attachment/e2394b08-8362-4250-ac9b-179ef1722c08.png)
Sometimes when trying to restart a service in Windows, the service happens to have a status of Stopping. As a result, it ends up getting stuck and without the possibility of giving the stop and start command. Here in this case, we can see the Veeam Backup Enterprise Manager service crashed:
![](https://uploads-eu-west-1.insided.com/veeam-en/attachment/be798086-e7cd-461f-9a7b-fdfaad4430d1.png)
So we need to terminate the process of this service through the command prompt. For that, you need to use the following command:
sc queryex <service>
Now we can obtain the PID (process identifier) of the process related to the crashed service:
![](https://uploads-eu-west-1.insided.com/veeam-en/attachment/ebbad282-eeb0-4f7b-b6fc-7446a0dba142.png)
With the PID number in hands, just run the command below:
taskkill /pid <PID> /f
This way the process is closed and you can start it again normally:
![](https://uploads-eu-west-1.insided.com/veeam-en/attachment/9eff989f-7ba0-46b5-a2ef-7d0ac5ce5b38.png)