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Support center: Open a case: Detailed issue description truncated

  • May 27, 2026
  • 7 comments
  • 35 views
J

They want a detailed description but truncate it at about 2.000 characters :(

"Provide a detailed issue description and error messages." field does not accept more than that.

Usually I prepare my issues in text editor and in the end copy/paste into support portal.
Now I realize only half of it made it through while I don't have my original any more.

I'd expect the GUI at least to give a warning. Noone serious will type his message into some web form initially and realize the input no longer works as he’s typing live.

Who can fix that? Open a case for it? ;)

      7 comments

      Chris.Childerhose
      Forum|alt.badge.img+21

      That is something to bring up to Support while you speak to them.  It is a Veeam site which they would need to address.

       
       
       
      Chris Childerhose (Enterprise Architect) - VMCA | VMCE | VMCE-SP | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 7* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV/VCP-VVF | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
        wesmrt
        Forum|alt.badge.img+4
        • wesmrt
        • Veeam MVP
        • May 27, 2026

        Is this during the process of opening a case?
        We ask for details, but you don't need to go so deitaled on the first email. Also, after you submitted the case you can add more info.

        Wesley Martins @ Senior Enginner at Veeam Technical Support - Public Cloud | My blog: https://itproland.com.br (PT-BR)
          J
          • Jeronimo
          • Author
          • May 27, 2026

          Why lengthen the dialog when all facts can be put on the table right away?

          The main concern is you don’t see it gets truncated.

          I think it’s the second time it has happened to me.

            coolsport00
            Forum|alt.badge.img+22
            • coolsport00
            • Veeam Legend
            • May 27, 2026

            Yes, you’ll need to speak with the Support Tech about this. After you create your Case, you can ask for the Support Tech’s manager whom you can address this issue with. That should at least get the ball rolling on addressing your concern about case messaging length.

            Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
            eblack
            Forum|alt.badge.img+2
            • eblack
            • Influencer
            • May 27, 2026

            I’ll open a case with basic info, wait for the first auto-response email, and then reply to it with full details. 

              Tommy O'Shea
              Forum|alt.badge.img+5
              • Tommy O'Shea
              • Veeam Legend
              • May 28, 2026

              If it was me, I'd put the extended details into a txt file and upload to the the case as an attachment. 

              Tommy O’Shea, VMCE, VMCE-SP, VMCA
                tm67
                Forum|alt.badge.img+2
                • tm67
                • Veeam Legend
                • May 28, 2026

                I’ll open a case with basic info, wait for the first auto-response email, and then reply to it with full details. 

                Same here. This way you can send some screenshots and comment those as well. 

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