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Agent for Windows hangs at 99%

  • 13 February 2024
  • 8 comments
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Userlevel 2

Backing up the OS on a W10 Pro system, to USB RDX cartridge. Backs up the C drive, WinRETools, then hangs backing up a 10.9GB restore partition at 10.8. Been going for over an hour and a half this try. Tried letting it go overnight and it stopped with a red x. Also tried backing up just a 10GB Folder and it completed and then said there was no restore point when I tried to “mount” the backup to restore a file. 

These were just test runs, will probably just wait and try again when there is another version. Not sure if anyone else had seen such. 

 

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Best answer by Chris.Childerhose 13 February 2024, 16:48

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Userlevel 2

6.1.0.349

I had looked at the log in the Backup folder.

Bingo, from log:

3 times:

[13.02.2024 09:07:18] <34> Info           [AP] (9f02) output: --asyncNtf:--vdisk_corrupted:\\.\PhysicalDrive0

13.02.2024 09:17:58] <01> Info     [AP] Waiting for completion. Id: [0x1e75bc1], Time: 00:30:00.0112192
[13.02.2024 09:37:11] <32> Info           [AP] (cc2e) output: --asyncNtf:Pipeline timeout: it seems that pipeline hanged.
[13.02.2024 09:37:11] <17> Info           [AP] (1147) output: --asyncNtf:Pipeline timeout: it seems that pipeline hanged.
[13.02.2024 09:37:11] <32> Info           [AP] (9f02) output: --asyncNtf:Pipeline timeout: it seems that pipeline hanged.
[13.02.2024 09:37:18] <32> Info           [AP] (a7f9) output: --asyncNtf:Pipeline timeout: it seems that pipeline hanged.

[13.02.2024 10:37:18] <42> Info           [AP] (a7f9) output: --asyncNtf:Pipeline timeout: it seems that pipeline hanged.

etc, etc.
[13.02.2024 10:47:58] <01> Info     [AP] Waiting for completion. Id: [0x1e75bc1], Time: 02:00:00.0462863

Wonder why it goes on so long… Still going, over 2 hours on that one bad partition now. It is a restore partition so I will just delete it. Windows always makes a new one. Will wait until I get a  good backup.

 

Thanks. Like I said, wait for the next version and try again. 

 

Lou

 

Userlevel 2

Oops, gave myself a pat on the back by mistake. 

Thanks all. 

Userlevel 7
Badge +21

Oops, gave myself a pat on the back by mistake. 

Thanks all. 

If you feel another answer should have been selected, we can have @Madi.Cristil or @safiya reverse it for you @louyo 

Just let them know here.

Userlevel 2

Well, kudos should go to you Chris.Childerhose, you put me onto the right log. Clicked to quick, sorry for the screw up. 

Never enough time to it right but always enough time to do it over...

Userlevel 7
Badge +17

I’ve not seen any posts on here lately about Agent for Windows having a problem backing up a drive; especially not that close to finish. I assume you’re on the latest current version of the Agent? (v6.1)

Userlevel 7
Badge +21

What version of the Agent are you using for Veeam?  Did you check in the log files here to see what might be causing the issue - C:\ProgramData\Veeam\Endpoint?

Details are helpful for these types of issues.  Better to also open a support ticket as well.

Userlevel 7
Badge +21

Glad to hear you were able to solve the issue with the logs.

Userlevel 7
Badge +21

Well, kudos should go to you Chris.Childerhose, you put me onto the right log. Clicked to quick, sorry for the screw up. 

Never enough time to it right but always enough time to do it over...

No worries looks like it got changed.  😁

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