Replies posted by gabriele.fr
The email server is EXTERNAL, with a FQDN and a PTR properly configured.The point is that emails get sent with no issues at all when pushing the test configuration button.That means that Veeam can reach the email server and can successfully authenticate and relay.On the other hand, upon a job completion, no notification is sent, with the errors reported in the logs above.We are running the 188.8.131.5201 version, so I guess we aren’t entitled to commercial support, but we believe this relates to a bug in the product that should be fixed anyway.In the meantime, while investigating and fixing, we would really appreciate to workaround the issue, if possible.Thanks a lot for any advice you will offer.
Hi @gabriele.fr Have you seen the helpcenter documentation for this? Enabling Email Notifications - Veeam Agent for Microsoft Windows Guide That emails arrive when you test but not during the actual job process sounds like an issue with the notification settings, what are these currently set to? I understand you’ve said that this happened after changing mail server, but I’m just making sure we’ve got all the details right. Is this an internal mail server you’re sending to or external? Have you checked the Veeam Agent logs to see if it says whether it tried to send the email and failed etc? If the email server is internal it should be easy enough to get the logs from also to see if Veeam Agent did try to send the email. Hi, yes all the configuration settings are correct, as the test emails work fine. In the notification settings both entries(enable control panel notifications - enable email notifications) are marked. The email server is external.these are the logs that i see(note:
Mhh, you say, with your old mail address all was working fine... Are you using another mail provider now? Perhaps your corporate firewall or mail relay is dropping mails with the new mail domain? I don’t think so, as i said in the previous message both email tests and automated emails from a completely new installation of veeam on another server are being sent without any problem of a kind.I also said that i didn’t change the email address, but just the email server(SMTP), and i tested it with email test.I want to make clearer the fact that i installed and configured the veeam agent on a completely different machine that has NOTHING to do with this one that is giving me problems, and the automated emails to the SAME email account are arriving. This is the thing that i can’t figure out.
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